How the Wisdom App Supports Employee Wellbeing: A Guide for Employers

The Wisdom app gives your employees confidential wellbeing support in their pocket, from self-help tools to live chat with a counsellor. For employers, it's a simple way to extend your Employee Assistance Programme (EAP), reach people wherever they work and encourage them to look after their wellbeing before small problems become bigger ones.

This guide explains how the Wisdom app supports your organisation, how it works alongside your EAP, and how to launch it so your people actually use it. For a full tour of the features, see our Wisdom app page.

Why a wellbeing app matters for employers

Many employees won't pick up the phone when they first start to struggle. They might not think their problem is "serious enough", or they might worry about being judged. A wellbeing app lowers that barrier. People can check in with themselves, explore resources and reach out for support privately, at a time that suits them.

For employers, that means:

• Earlier support: people are more likely to get help before stress or low mood leads to absence.

• Wider reach: remote, hybrid and shift workers can access support as easily as office-based colleagues.

• Better value from your EAP: the app makes your EAP visible and easy to use every day, not just in a crisis.

How the Wisdom app works alongside your EAP

The Wisdom app is included with your Wisdom Wellbeing EAP. It acts as the front door to your EAP:

• Self-help first: employees can use wellbeing tools, plans and resources to manage everyday pressures.

• Support when they need it: if they need to talk to someone, they can contact our 24/7 helpline, or speak to a counsellor through Live Chat or video call, from the same app.

• Learning and prevention: Wisdom Academy courses help employees and managers understand mental health and spot problems early.

That joined-up approach means employees don't have to know which service to use. They open one app, and the right support is there.

What your people get

The app brings together a wide range of tools, including:

• Talking to a counsellor: 24/7 helpline access, and Live Chat and video calls with counsellors.

• Tracking their wellbeing: a mood tracker with Mood Streaks, mini health checks, and step, sleep and activity tracking.

• Building healthy habits: four-week wellbeing plans and guided breathing, meditations and soundscapes.

• Learning: Wisdom Academy courses and the Positive You Journal.

• Getting quick answers: WisdomAI, plus a resource library of articles, podcasts, webinars, recipes and exercise videos.

• Perks: thousands of discounts and rewards through Bright Exchange.

See all Wisdom app features

The business benefits of the Wisdom app

Earlier intervention

Mood tracking and mini health checks help employees notice changes in their own wellbeing, and Mood Streaks gently point people towards support if their mood stays low. The earlier someone gets support, the less likely a problem is to lead to time off.

Support for every working pattern

Remote, hybrid, night and shift workers often miss out on workplace wellbeing initiatives. The app is available on mobile, tablet and desktop, so everyone has the same access to support, wherever and whenever they work.

A more engaged workforce

Leaderboard challenges, four-week plans and perks give people reasons to come back to the app regularly, which keeps wellbeing front of mind and helps build a supportive culture.

Confidential support employees trust

Employees are more likely to use support they trust. Their personal data and conversations in the app are confidential [confirm: employers don't see individual app activity], so people can seek help without worrying about who will find out.

How to launch the Wisdom app in your organisation

A good launch makes a big difference to how many people use the app. Here's how to get it right:

1. Get leadership on board:

A message from a senior leader encouraging people to download the app shows that wellbeing matters.

2. Brief your managers:

Make sure managers know what the app offers, so they can mention it in one-to-ones and signpost it when someone is struggling.

3. Make downloading easy:

Share download links and your organisation's login details [confirm: organisation code or sign-up process] in emails, on your intranet and on posters in shared spaces.

4. Tie it to your wellbeing calendar:

Promote relevant features around awareness days, for example the sleep tools during a sleep awareness campaign.

5. Run a team challenge:

A leaderboard step challenge is an easy, fun way to get people using the app in the first few weeks.

6. Keep reminding people:

Include the app in onboarding packs, newsletters and team meetings, so new and existing employees don't forget it's there.

With Wisdom Super Care, your dedicated relationship manager can help you plan your launch and awareness campaigns, and MI reports help you see how your EAP is being used.

For more ideas, read our guide on how to promote your EAP.

FAQs

Is the Wisdom app included in our EAP?

Yes. The Wisdom app is included with every Wisdom Wellbeing Employee Assistance Programme, at no extra cost to your employees.

Can employers see what employees do in the app?

No. Employees' personal data and conversations in the app are confidential, so you won't see what individuals do or discuss. [Confirm: and whether employers receive any anonymised usage data.]

How do employees get the Wisdom app?

Employees can download the Wisdom app from the App Store or Google Play, or use it on desktop, and log in using your organisation's details. [Confirm the exact sign-up process.]

Does the Wisdom app work for remote and shift workers?

Yes. The app is available on mobile, tablet and desktop, so employees can access support wherever and whenever they work, including outside office hours.

How can we increase uptake of the Wisdom app?

Launch it with support from leaders, brief managers, make downloading easy, and keep promoting it through challenges, awareness days, onboarding and regular reminders.

Is the Wisdom app a replacement for counselling?

No. The app's tools help employees look after their everyday wellbeing, but they don't replace professional support. If someone needs to talk to someone, they can contact our 24/7 helpline or a counsellor directly from the app.

Related articles

How to promote your EAP

How modern EAPs and wellbeing apps strengthen workplace wellbeing

How to support remote employees through an EAP

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