Employee Assistance Programme (EAP) Services
Wisdom Wellbeing's EAP gives your UK workforce confidential, 24/7 access to counselling, legal information and mental health support.
Accredited: the UK's only EAP accredited by both BACP and NCPS- Proven results: clients have seen up to a 59% reduction in depression and anxiety
- Always available: 24/7, 365-day confidential support for your workforce
What is an Employee Assistance Programme (EAP)?
An Employee Assistance Programme (EAP) gives your employees confidential access to mental health counselling and specialist support, to help them tackle personal and professional challenges. Businesses use EAPs as a first line of defence against absence, and to support morale, productivity and performance.
At Wisdom Wellbeing, our EAP is confidential and at no cost to employees and their immediate families. It includes short-term counselling, critical incident advice, legal information and financial guidance.
How the UK’s Leading EAP Provider helps your business
Poor mental health is one of the biggest causes of workplace absence. According to the Health and Safety Executive, work-related stress, depression or anxiety led to 22.1 million working days lost in 2024/25. That means higher costs for staff cover, recruitment and lost productivity.
An EAP helps you tackle the problem early. Our clients have seen:
Up to a 59% reduction in depression and anxiety
Up to a 25% reduction in absenteeism
98% of clients renew their EAP with us
You can estimate the potential return for your own organisation using our ROI calculator.
Figures based on our client base of 88,000+ organisations
What's included with our EAP?
The following comes as standard in our EAP:
24/7 counselling, legal and information line, at no cost to employees
Critical incident advice and telephone support
cCBT with SilverCloud
Online health portal and access to the Wisdom app
Management support line and counselling
Occupational Health assessments at preferential rates
Manager support guides
Upgrade to Wisdom Super Care for dedicated relationship management and MI reporting, HR advice for managers, a Virtual GP and more.
Dedicated relationship management with Wisdom Super Care
Exceptional service is central to our approach. With Wisdom Super Care, your organisation gets a dedicated relationship manager, who acts as your single point of contact throughout your contract. They'll support your onboarding, answer your questions, share best practice and use regular MI reporting to help make sure your EAP delivers real value for your people and your business.
Our proactive, clinically led approach goes beyond traditional EAP support. Instead of waiting for problems to escalate, we deliver evidence-based, preventative and early intervention support that benefits both employees and employers.
About our EAP counselling services
We understand how important additional support is for employees' mental wellbeing. All our counsellors meet strict quality criteria, and our short-term, goal-oriented model is designed around your organisation's needs. As well as structured counselling, our counsellors offer a range of specialist interventions, including:
About our accredited & qualified counsellors
Our counsellors and practitioners are registered members of, or accredited by, the BACP, NCPS, the UK Council for Psychotherapy (UKCP) and/or the British Psychological Society (BPS).
Our counsellors also have:
At least 12 months' post-qualification experience
A relevant qualification in counselling
At least 150 hours of counselling practice
Proof of ongoing personal development, for both Wisdom Wellbeing and their governing body
Counselling sessions can take place by phone, video call or in confidential therapy rooms that follow BACP guidance. A contract isn't required to arrange ad-hoc, face-to-face counselling. Employees can book sessions themselves through the Wisdom app, or a manager can complete a referral form.
Wisdom App
Your EAP gives employees exclusive access to the Wisdom app, our wellbeing app that helps them track their wellbeing and look after their mental health. Features include:
Live Chat and video calls with counsellors
An interactive mood tracker
Mini health checks
A resource library of webinars, podcasts, articles and more
Find out more with our free EAP demo
Trusted by 88,000 organisations worldwide to look after the mental health and wellbeing of their teams. In this video, we cover what you can expect from your free demo session with one of our experts:
How our wellbeing service works
How we can adapt our service to your needs
Time for any questions you may have
FAQs
