Active Care for Australian Workplaces
Early, confidential support for employees experiencing stress-related absence, with practical guidance to support a safe and sustainable return to work.
The challenge: Stress-related absence can affect employee wellbeing, team capacity and business continuity.
Early support: A qualified counsellor contacts the employee promptly after referral to understand their needs and provide practical support.
Practical outcomes: With the employee’s consent, the employer receives clear guidance to inform appropriate workplace support and return-to-work planning.
Early Support for Stress-Related Absence
When an employee is away from work because of stress, anxiety or another mental health concern, timely and supportive contact can help reduce uncertainty and keep recovery connected to work. Active Care gives employees early access to a qualified counsellor who can explore barriers, offer practical strategies and help identify support that may assist a safe, sustainable return to work. The service complements - rather than replaces -an employer’s work health and safety, injury management and workers’ compensation processes.
How Active Care Works
Active Care follows a clear referral and support pathway:
- Employer referral: The employer refers an eligible employee after a stress-related absence is identified.
- Employee consent: Participation is voluntary. A counsellor explains the service, confidentiality and what information may be shared before proceeding.
- Confidential consultation: A qualified counsellor conducts a 30-minute telephone or secure video consultation to understand the employee’s circumstances, barriers and support needs.
- Practical support: The employee receives relevant coping strategies, guidance and signposting, with follow-up contact where included in the service.
- Employer guidance: Subject to the employee’s consent, a report with practical workplace considerations is provided within four business days of the consultation.
Benefits of Early Intervention
Early, supportive contact can help employers respond consistently while giving employees a clearer pathway to support and recovery.
Earlier access to support: Employees can speak with a qualified counsellor soon after referral rather than waiting for concerns to escalate.
Better-informed planning: With consent, practical recommendations can help employers consider appropriate communication, adjustments and return-to-work options.
Consistent absence support: A defined pathway helps managers respond to stress-related absence with care, clarity and appropriate boundaries.
Support for psychosocial risk management: Active Care may contribute useful insights, but it does not replace consultation, risk assessment or higher-order workplace controls.
Frequently Asked Questions
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