0800 206 2552
Wisdom Wellbeing

Trust and security

When someone reaches out about their mental health, they share their most personal information. Over 88,000 organisations trust Wisdom Wellbeing to protect it. Here we explain how we keep your people's data confidential, secure and private.

Speak to a wellbeing consultant
Rated 4.8 on Google and 4.7 on Trustpilot
Wisdom Wellbeing EAP

Confidential by design

Trust is at the heart of everything we do. Employees will only use support they believe is private, so confidentiality isn't an add-on. It's built into how our services work.

Employers never see what individual employees discuss with our counsellors or do in the Wisdom app. Where clients receive usage reporting, it's anonymised so no individual can be identified.

Insight and reporting

How we protect your data

  • UK hosting:Wisdom App data is hosted in the UK on Microsoft Azure
  • Encryption:data is encrypted at rest and in transit (TLS 1.2 or higher) 
  • Protected passwords:passwords are hashed, never stored in readable form
  • Protected personal data: personal data is obfuscated, so it can't be read even by people with database access

Your data and where it's held

We store data in secure UK data centres and handle it in line with UK GDPR, the Data Protection Act 2018 and local data protection laws. We're registered with the Information Commissioner's Office (ICO).

If a data breach ever occurs, we'll notify affected clients without undue delay and, where required, report it to the ICO within 72 hours of becoming aware of it.

Our certificates

  • ISO/IEC 27001A-LIGN certifies that Wisdom Wellbeing operates an Information Security Management System that conforms to the requirements of ISO/IEC 27001:2022.
  • ISO 9001 Wisdom Wellbeing holds a certificate for ISO 9001. Operating a Quliaty Management System which complies with the requirements of ISO 9001:2015.
  • ISO 14001 CertificateWisdom Wellbeing holds a certificate and operates an Environmental Management System which complies with the requirements of ISO
  • ISO 45001 Certificate Wisdom Wellbeing is certified for and operates the Occupational Health and Safety Management System which complies with the requirements of ISO 45001:2018.

Switching provider, without a gap in support 

It might be time to review your provider if: 

  • Few employees know about the service, or use it 
  • You get usage numbers but little insight into what they mean
  • Support only starts when people are already in crisis 
  • You're managing several separate wellbeing suppliers(England only)

From £2.25* per employee per month.

Structured counselling

Clinical standards you can rely on

Data security protects your people's information. Our clinical accreditations protect the quality of their care:

• BACP accredited service: the British Association for Counselling and Psychotherapy

• NCPS accredited: the National Counselling & Psychotherapy Society

• APPTS developmental member: the national accreditation scheme led by the Royal College of Psychiatrists and the British Psychological Society

• SEQOHS: Safe Effective Quality Occupational Health Service

• International EAP Association member

Frequently asked questions

Most organisations are fully live within 24 hours of signing, depending on size and how many services and employee groups are involved. 
Yes. We can run alongside your occupational health provider or internal counselling team, with agreed referral and escalation routes. 
Yes, please speak to us regarding your requirements.

Let's talk about your people

Whether you're reviewing your current provider, planning a tender or starting from scratch, a Wellbeing Specialist can help you understand what your workforce needs and how we can support it.