Clinical governance
Every person who contacts us is assessed by a clinician and matched to the right support.
Our services are delivered within a clear clinical governance framework, guided by a Clinical Advisory Board of leading academics and practitioners.
Our framework
Clinically led at every step.
From first contact to the end of support, clinical decisions are made by qualified professionals and checked against clear standards.
How we help
- Clinical triage: everyone is assessed and matched to the right level of support
- Supervision: every practitioner works under regular clinical supervision
- Validated measures: GAD-7, PHQ-9 and the Work and Social Adjustment Scale at the start and end of therapy
- Clear escalation: agreed routes for anyone whose needs change or who may be at risk
Risk and safeguarding
Support for anyone who may be at risk.
Our dedicated Risk & Safeguarding team manages all levels of risk to protect those in need. Cases requiring closer oversight are immediately flagged and monitored until safely resolved.
How we help
- A dedicated Risk & Safeguarding team supporting cases where someone may be at risk
- Monitored cases: Plus additional monitoring in cases of a recorded risk, safeguarding concern or other matter needing closer oversight
- Specialist support for people with complex needs
- 24/7 access, so support is there whenever it's needed
Accreditation
Independently accredited.
Our standards are independently assessed by the leading professional bodies in counselling and employee assistance.
How we help
- BACP and NCPS: the UK's only national EAP provider with organisational accreditation from both
- EAPA: accredited by the Employee Assistance Professionals Association
- APPTS: developmental member
- ORCHA: currently being assessed for accreditation of the Wisdom App
Clinical Advisory Board
Expert guidance from leading academics and practitioners.
Our Clinical Advisory Board brings together leading figures in organisational psychology, occupational health and psychotherapy with our own clinical leaders.
Board members
- Prof. Sir Cary Cooper CBE Organisational Psychology, Manchester Business School
- Dr Will Ponsonby Occupational Health Lecturer, University of Manchester
- Elizabeth Holt Lecturer, Psychotherapist, Clinical Supervisor and Researcher
- Prof. Andrew Reeves Former Chair of BACP, author and lecturer
- Matt Smith Associate Director of Clinical Excellence, Wisdom Wellbeing
- Kylie Turner Associate Director, Clinical Services, Wisdom Wellbeing
- Richard Kryotwycz Senior Clinical Relations, Manchester, and MetLife Clinical Lead
- Bertrand Stern-Gillet CEO, Wisdom Wellbeing, and Executive Board Member, EAPA
Our practitioners
2,000+ vetted, supervised counsellors.
Our national network of qualified counsellors is carefully vetted, supervised and matched to each person's needs.
How we help
- Matched by skills and experience, so people see the right professional
- Lived experience: more than 60% have disclosed lived experience, helping us match people with someone who understands
- 45+ languages across the network
- Telephone, video and in person, so support fits around people's lives
Already have a provider? See how it compares
A Corporate Wellbeing Review gives you an independent view of your current provision, with no obligation. We'll look at:
• How many employees know about and use your current support
• Which groups or sites may be missing out
• What your current service covers, and where the gaps are
• How your costs and contract terms compare
Frequently asked questions
Let's talk about your people
Whether you're reviewing your current provider, planning a tender or starting from scratch, a Wellbeing Specialist can help you understand what your workforce needs and how we can support it.