WhatsApp and video support from our counsellors
Not everyone wants to call. In the Wisdom app, your people can message or video call a qualified counsellor 24/7.
Live chat WhatsApp messaging support with qualified counsellors- 24/7 helpline and call-backs in the same app
- Connect face-to-face via video call
How it works
Unlike most wellbeing apps, Wisdom connects your people directly with a dedicated wellbeing counsellor for in-the-moment support. They choose the way that feels right for them:
WhatsApp: Support through an app they already use every day.
Video call: Face-to-face support from wherever they are.
Phone or call-back: Call our 24/7 helpline, or request a call-back at a time that suits them.
Why choice of channel matters
Many people don't reach out when they first start to struggle. They worry their problem isn't 'serious enough', they don't want to be overheard, or they only have a short break between shifts. Giving people more ways to get in touch removes those barriers, so they get support sooner.
Why it matters for employers
- Earlier intervention support before stress or low mood leads to absence
- Reach every worker remote, hybrid, night and frontline staff get the same access as office-based colleagues
- Higher EAP usage more channels mean more people use the service you're paying for
- Support your duty of care confidential, expert help available around the clock
Why your people will use it
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Completely confidential
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In-the-moment support, any time of day or night
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Talk, type or video call, whatever feels comfortable
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A route into structured counselling if they need it
Give your people support in their pocket
Book a free demo to see how live chat and video counselling work in the Wisdom app.
Qualified, accredited counsellors
Wisdom Wellbeing is the UK's only EAP accredited by both the BACP and NCPS. Our counsellors are registered members of, or accredited by, the BACP, NCPS, UKCP and/or BPS, and all have:
About our counsellors
- At least 12 months' post-qualification experience
- A relevant counselling qualification
- At least 150 hours of counselling practice
- Proof of ongoing professional development
ORCHA Assured Bronze certification
The Wisdom App has achieved ORCHA Assured Bronze certification - independently validated to meet the essential standards for safety, privacy, and usability in digital health.
ORCHA Assured is the world’s most trusted quality mark for digital health, giving healthcare professionals and patients confidence in the tools they use.
Frequently asked questions
Let's talk about your people
Whether you're reviewing your current provider or looking to strengthen your wellbeing offering, our Wellbeing Specialists can help you identify the needs of your workforce and the best way to meet them.