Supporting front-line and high-risk workforces
In some industries, aggression, abuse and traumatic events may occur on the job. We provide specialist trauma support built around the realities of front-line work, from building resilience before an incident to helping people recover afterwards.
Building resilience before problems start
Front-line colleagues often absorb difficult experiences quietly. A single serious incident can have a lasting effect, and repeated exposure to smaller ones can build up over time. Without the right support, this can lead to burnout, absence, people leaving, and in some cases post-traumatic stress.
Retail
Colleagues who face verbal abuse, threats, violence and crime while serving customers.
Contact centres
Teams who handle abusive or distressing calls, often back to back, with little time to recover between them.
Transport and logistics
Drivers and station staff who may witness accidents or face aggression from the public.
Healthcare, emergency and blue-light services
People exposed to trauma repeatedly as part of their role, where the risk of cumulative harm is highest.
Specialist support as part of your programme, not an add-on
Trauma support works best when it's planned in advance, not arranged after something goes wrong. We build specialist trauma support into your wellbeing programme, with agreed response routes, so your managers know exactly what to do and your people get help quickly.
- Response plans agreed with you in advance
- Referral routes for managers, HR and Occupational Health
- Reporting on incidents, referrals and outcomes, while protecting individual confidentiality
From £2.25* per employee per month.
*Prices exclude VAT. Based on 100+ employees over a 60-month term. Your price depends on headcount, contract length and the support you choose.
Providing support before, during and after an incident
When people need more than advice, we provide evidence-based treatment from our qualified professionals, quickly.
Before: building resilience
• Trauma and resilience training for colleagues, so they understand common reactions and know where to get help
• Training for managers on recognising signs of trauma and responding after an incident
• Mental Health First Aid training (provided by MHFA England)
During and immediately after: rapid response
• 24/7 mental health and wellbeing support, every day of the year
• Critical Incident Stress Management (CISM) after a serious event
• A manager support line for advice on supporting a team after an incident
Ongoing: specialist care and recovery
• Proactive Complex Care Support for people in roles with regular exposure to trauma
• Specialist therapies, including EMDR and trauma-focused CBT
• Active Care: day-one fit note intervention and return-to-work support
Roles with ongoing exposure to trauma
Some roles carry a higher risk of developing post-traumatic stress because of repeated exposure to distressing events. For these teams, proactive, scheduled support is more effective than waiting for someone to ask for help.